Terms of sale

Draft — to be reviewed before sales open.

Seller

Wylmi SAS, 3 Boulevard de Sébastopol, 75001 Paris, France, RCS Paris 927 536 185 (the “Seller”). Contact: contact@wylmi.com.

Product

Tahaa is a box that holds the customer’s SIM card at home and passes its calls and texts to the Tahaa app. Using it requires a SIM card with a phone plan, an internet connection where the box is installed, and a compatible smartphone. Its description and price are on the shop page.

Prices and payment

Prices are in euros, all taxes included, shipping costs shown before payment. Payment is made online by card through Stripe, which handles card data; the Seller never sees it. The order is confirmed by email.

Delivery

Tahaa is delivered within the European Union only. It’s designed for European mobile networks: it works in the European Union and in the few other countries whose networks use the same bands (listed on the shop page). From elsewhere, write to contact@wylmi.com. [Carriers, delays.] The risk passes to the customer on delivery.

Right of withdrawal

Consumers have 14 days from delivery to withdraw, without giving a reason, by writing to contact@wylmi.com. The product is to be returned within 14 days of that message, in its original condition; [who pays return shipping]. The refund, by the means of payment used, follows within 14 days of the withdrawal, and may wait until the product is received back.

Warranties

The product benefits from the legal guarantee of conformity (2 years from delivery, articles L217-3 and following of the French Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code).

The service

The Tahaa app and service are covered by their own terms of use. [Service terms, availability, account deletion.]

Disputes

These terms are governed by French law. Consumers may use a consumer mediator free of charge: [mediator’s name and website].