Troubleshooting

The Tahaa shows offline

• Look at the light. Blinking yellow: it can’t find the Wi-Fi; check the router is on, then restart the box (unplug, plug back).
• If the Wi-Fi changed, restart the box and set the new one from the app within five minutes.

It restarts, or calls cut off

Most often the power: use the charger that came with Tahaa, or a good-quality USB-C charger, plugged into the wall rather than a computer.

No signal or no SIM

• Blinking red: check the SIM is in. If its card in Settings says SIM locked by its PIN, tap Enter its PIN.
• Weak signal (orange or purple light; the app says so on your Tahaa’s card): move the box near a window, higher up (on a shelf rather than the floor), away from metal and thick walls.

Texts don’t arrive

Most often the number is still registered for chat messages: see Texts not arriving.

Replies can’t go out in a conversation

None of your Tahaa carries that number any more: see Your number.

My Tahaa shows no number

Its SIM doesn’t give its number: tap Add its number on its card. See A SIM that doesn’t give its number.

Picture messages don’t arrive

Pictures depend on your operator’s settings, which Tahaa applies by itself. If they don’t come through on your operator, write to us: we’ll add it.

Calls sound narrow

Settings shows “No VoLTE”: your operator doesn’t offer 4G calls on this SIM, so calls use 3G or 2G. Ask your operator to turn on VoLTE.

Calls don’t ring on my phone

• Allow notifications for the Tahaa app.
• On Android, allow it to show full-screen calls, and turn off battery restrictions for it.

Still stuck?

Write to contact@wylmi.com with your Tahaa’s name as shown in the app.